Returns Policy

For any damaged goods, please contact us via email thefirstaidhomeopath@gmail.com to discuss and include your order number and photos.

We acknowledge that there are at times damages that may occur in shipping worldwide. We apologise for any inconvenience caused.

We will require proof of damages in order to process a new shipment to you.

Our FAQs

About the Service

Homeopathy is a natural system of medicine that uses gentle, non-toxic remedies to stimulate the body’s own healing capacity. Remedies are tailored to the individual and can be used for both acute first aid needs and long-term chronic conditions.
We offer:
- First Aid Consults – for acute, short-term issues such as fevers, coughs, colds, injuries, digestive upsets, and emotional shocks.
- Chronic Dis-ease Consults – for deeper, ongoing health concerns such as fatigue, anxiety, trauma, skin conditions, autoimmune issues, and other long-term patterns that need constitutional support.
Yes. Remedies are safe, non-toxic, and can be used alongside most conventional treatments. They do not interfere with prescription medications.
Yes. Homeopathy is suitable for all ages and life stages, including babies, expectant mothers, and older adults.

Consultation Process

Consultations are held online (video or phone) so you can access support wherever you are in the world.
First Aid Consults are short and focused, usually 15–30 minutes, designed to quickly relieve acute symptoms.
Chronic Consults are longer and more detailed, usually 60–90 minutes, exploring your health history, emotional wellbeing, and underlying causes of illness.
For acute concerns, you’ll be asked about your main symptoms and what makes them better or worse. For chronic cases, your practitioner will take a full health history, lifestyle details, and family background to understand the bigger picture.
Acute issues may resolve with one session.
Chronic conditions usually require regular follow-ups over time for the best outcome.
We aim to connect you with a practitioner as soon as possible. First aid cases are prioritised, while chronic consults are scheduled more flexibly.

Technology & Privacy

Consultations are done via secure video call or phone. You’ll receive details once your booking is confirmed.
Yes. All sessions are confidential, and records are stored securely according to professional privacy standards.

Practitioners

Yes. All practitioners must provide proof of qualifications and relevant insurance.
Yes, especially for chronic consults. For first aid, you may see whoever is available most quickly, but ongoing clients generally stay with one practitioner.
Yes, we do our best to match you with someone local or in a suitable time zone.
Yes. Some focus on children, women’s health, trauma, or complex chronic illness, while others specialise in first aid and acute care.

Costs and Remedies

First Aid consults are shorter and lower cost.
Chronic consults are longer and more in-depth, so fees are higher.
Prices are set individually by practitioners.
Consultation fees cover your session time. Remedies may need to be purchased separately, either from your practitioner, local pharmacies, or online.
Yes. If you have a homeopathic kit, your practitioner can often recommend remedies from what you already have.
Some practitioners do, but often it’s quicker to source remedies locally or through an online pharmacy.

Safety & Effectiveness

Homeopathy has been practiced worldwide for over 200 years. While it works differently to conventional medicine, many people experience long-term improvements and deep healing through this approach.
Remedies are non-toxic and safe. Occasionally, symptoms may briefly intensify before improvement, which is a normal healing response.
Yes. That’s the purpose of our Chronic Disease Consults—to address the underlying causes and patterns of long-term health and wellbeing concerns.